Chapter 2 Communication Between Cultures: Verbal Communication

• Verbal Communication

  • Verbal Communication

• Oral Communication

  • Oral Communication

• Written Communication

  • Written Communication

Chapter 3 Communication Between Cultures: Nonverbal Communication

• Nonverbal Communication

  • Nonverbal Communication

• Kinesics

  • Kinesics

• Space and Distance

  • Space and Distance

Chapter 4 Contrasting Cultural Values

• Cultural Values

  • Cultural Values

• Cultural Dimensions

  • Cultural Dimensions

Chapter 5 Culture Shock in Intercultural Communication

• Feelings of Culture Shock

  • Feelings of Culture Shock

• Stages of Culture Shock

  • Stages of Culture Shock

• Symptoms of Culture Shock

  • Symptoms of Culture Shock

• Curing Culture Shock

  • Curing Culture Shock

• High-context and Low-context Cultures

  • High-context and Low-context Cultures

Chapter 6 Business Etiquette and Social Customs

• Introductions and Greetings

  • Introductions and Greetings

• Handshaking and Exchanging Business Cards

  • Handshaking and Exchanging Business Cards

• Dressing and Dining

  • Dressing and Dining

• Social Customs

  • Social Customs

• Gift Giving and Receiving

  • Gift Giving and Receiving

• Humor,Superstitions and Taboos

  • Humor,Superstitions and Taboos

Chapter 7 Business Negotiation Across Cultures

• Communication in Negotiation

  • Communication in Negotiation

• The Influence of Cultural Differences on Negotiation

  • The Influence of Cultural Differences on Negotiation

• Negotiation Strategies

  • Negotiation Strategies

• Physical Context ofNegotiation

  • Physical Context ofNegotiation

• Phases of Negotiation

  • Phases of Negotiation

Chapter 8 Intercultural Management

• Cultural Factors in International Business Management

  • Cultural Factors in International Business Management

• Corporate Culture

  • Corporate Culture

• Development of Teamwork

  • Development of Teamwork

• Strategies for International Marketers

  • Strategies for International Marketers